Host Supreme -- Linux Frequently Asked Questions

Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "yourdomain.dom" by going to "www.yourdomain.dom" as well as "yourdomain.dom".

Do you offer dial-up internet access?

No, you will need to connect to your web site through your local ISP.

Do you offer web page design services?

We offer an extensive range of web services including web site and graphics design. Please visit our web design section for further information..

Can I check domain name availability?

Yes. You can check domain availability directly from our web site via the search field at the top of the page.

Does Host Supreme handle domain registration?

Yes. We offer complete domain registration services. For more info visit our registration services page.

Can I transfer existing domain name to Host Supreme?

Yes. When you place an order, be sure to specify that you are requesting a transfer and not a new domain. You should keep the service at the present site while waiting for interNIC to complete the transfer. We will provide you with a static IP address so you can begin using your site on our server right away as a part of the Linux Professional Plan.

How do I get a domain name?

Use our domain registration services to secure your domain right away. You can also search for the availability of your domain by using the search facilities at the top of the page.

Will you do the domain name registration for me?

Yes! Use our domain registration services to secure your domain right away and we will take care of all technicalities for you without you further having to lift a finger.

How long does it take before my domain name is active?

Once your account has been activated your domain should start responding within 24-48 hours.

How do I transfer files to my web site ?

Files must be transferred to the web server via File Transport Protocol (FTP). CuteFTP is VERY easy to use, and has a very intuitive, easy to use interface. The lower left panel is YOUR COMPUTER - the lower right panel is THE REMOTE SITE - in this instance, your Host Supreme ftp site. Everything is drop and drag - to upload, drag the appropriate file from the left panel to the right panel. To download a file on the remote server, simply reverse the process - drag the file on the remote server - lower right hand panel - over to the lower left panel. Easy! Please let us know if you experience any difficulties in using the File Transfer Protocol in any way.

Will I have unlimited access to update my pages ?

You have unlimited access via FTP to your site over the Internet 24 hours a day, 7 days a week. You can "upload" files to your site - in other words, transfer files from your computer to the Host Supreme web server on the Internet - and you can also "download" files from your site - in other words, transfer files from your site on the web server, to your computer.

Can multiple domains point to the same HTML files ?

Yes, you can stack additional domain names to your account by registering an additional domain name at a rock bottom wholesale price through Host Supreme. Domain name stacking means we add the domain onto your existing domain name. This is generally used for example when you want .com .net and .org of the same domain name to resolve to the same location.

Can I use my account for commercial purposes ?

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. If desired, secure server is available which provides an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode.

Can I resell space within my own account ?

Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. You can acquire multiple FTP accounts for shared access, although Host Supreme has more efficient and professional Reseller options available for the more serious resellers.

Do you host other domain extensions besides .Com .Net or .Org?

Yes, we host ALL domain name extensions - .nu, .to, .ws, .co.uk, .cc, etc.

Do you accept international orders ?

Yes. We are pleased to have customers around the world and we're as close as your computer. We host all domain name extensions ,and accept universal methods of payment via credit card.

What contract and payment terms are available?

We offer a annual payment options. For more information, visit our plans & pricing section. We accept Visa & Master Card, as well as personal and business cheques and money orders, paypal, nochex.co.uk, and payhound.co.uk

Do you offer technical support to customers ?

Yes. We encourage our customers to use our Support Desk for questions or concerns about their web site. We are very quick to respond to support issues, usually within 2 hours.

Do you have an 'uptime' guarantee?

Yes. We guarantee that your site will be up a minimum of 99.9% of the time. If we fail in any given month, you receive one full free month of hosting service on top of your purchased hosting period on the Linux Professional Plan.

Where are you located?

Host Supreme is based in England UK, however we have offices/data centres across Europe and the USA. For contact information, click here. We maintain our servers at secure facilities professionally monitored 24/7.

How long does it take to set up a new account ?

We process orders around the clock, 24 hours a day, 7 days a week! Once an account is set up an activation notice will be sent to you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately. An account is only setup once payment has gone through. At this point you can expect your account to be functional within a matter of a few hours.

How do I place an order ?

You can place an order directly from our web site 24 hours a day! Please rest assured that your information is encrypted by our 128-bit Secure Socket Layer and will not be disclosed to any third parties. Please make sure you familiarise yourself with our Terms and Conditions before ordering.

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